Shipping & Returns
IMPORTANT SHIPPING UPDATE
Dear Valued Customer,
As we dive into the festive season, it's important to keep you informed about some changes in shipping times. With the holiday rush in full swing, all shipping carriers are experiencing slower than usual delivery speeds. This is a common trend we see every year, as more and more people turn to online shopping for their holiday needs.
To ensure your orders arrive in time for the celebrations, we highly recommend placing them as early as possible. Getting ahead of the rush will help avoid any potential delays.
We appreciate your understanding and are here to assist with any questions you may have. Let's make this holiday season smooth and joyful!
Warm wishes to you and your family.
Steve & Crew
ReelFlies® (Digital Barn Ltd.)
General Shipping Info:
*ReelFlies.com now offers Tracked and Insured Parcel Delivery via USPS! to most USA and International locations for the low cost *flat rate of $9.95 USD.
Dear Valued Customer,
We are currently experiencing higher than usual shipping volumes, and this may cause some unavoidable delays. Consequently, most shipping carriers have temporarily suspended on-time delivery guarantees. We appreciate your patience and understanding during this challenging time.
ReelFlies.com is excited to announce the introduction of Tracked and Insured Parcel Delivery via USPS! This service is available to most USA and international locations for a convenient flat rate of $9.95 USD. Regrettably, this service is not available in Canada; Canadian customers, please visit our dedicated Canadian website at: www.ReelFlies.ca.
For customers who are not in a hurry, we continue to offer a FREE Shipping option on most fishing fly orders over $60 (excluding tax). Customers residing in Canada or the USA qualify for this offer if the total cost of the flies exceeds $60 (excluding tax). All other countries will receive real-time shipping quotes. Please note, our free shipping offer does not apply to larger items, such as fly boxes, reels, and waders, or to certain oversized fishing flies.
The FREE Shipping orders are dispatched via our standard Canadian postal delivery service, with delivery lead-times typically ranging from 4-16 days. We cannot be responsible for Customs delays which may occasionally prolong delivery. Rest assured, all documentation is complete and your order will be cleared once Customs completes their inspections.
Should you require your items sooner, we also provide a variety of expedited shipping methods at an additional cost. Please note that while we aim to keep shipping costs fair and reasonable, we add a small amount to our shipping cost to ensure your flies are well-packaged and handled, guaranteeing their protection during transit.
Standard Shipping Options and Average Shipping Times:
FREE SHIPPING: 4-16 Days (depending on location)
USPS TRACKED & INSURED: 4-10 Days (Our fastest and most popular $9.95 flat rate option!)
EXPEDITED PARCEL: 2-8 Days
SMALL PACKET GROUND USA: 4-21 Days
Please note: Your USPS tracking number will be accessible through your ReelFlies.com account. Tracking numbers for expedited shipping can be requested but are not automatically provided.
Bear in mind that shipping times can vary based on your location, customs clearance, and other factors. For customers in remote locations, please allow extra time for delivery; higher delivery rates may apply.
For the safety and security of our customers, we verify all shipping addresses before dispatch. We only ship to the billing address associated with your card provider, and all addresses are confirmed prior to shipping.
During sale periods, order processing times may extend due to high volumes.
If you're planning a last-minute fishing trip, we'll do our best to ensure timely delivery of your flies. Currently, we only offer FREE shipping to the USA & Canada. For any inquiries regarding shipping, please feel free to email us or call our ReelFlies® customer services at 519.409.0123.
Please note, we are unable to process orders where the billing information does not match your delivery address. Currently, we only ship to Canada, Australia, and the USA, and we do not ship to 3rd party international forwarding logistics companies.
Thank you for your continued support and understanding.
Best regards, The ReelFlies.com Team