FAQS

 Tel: +1 (866) 250 4071
Email: enquiries@reelflies.com

 138 Allen Street, Tillsonburg
ON, Canada, N4G 5W1

 Free standard shipping
on all orders over $60.

 Questions? Support available Mon-Fri
9am - 5pm EST.

FAQ's. General Information

Who is ReelFlies™

ReelFlies™ is your local online fly store and one of North Americas top fishing fly manufacturers. Serving fly fishermen and women for the past decade. We both wholesale fishing flies, and also sell directly to the public via our online stores. We are proud to have grown to be the largest, most trusted online fly business in Canada.

How long has ReelFlies™ been in business?

ReelFlies™ started trading in 2008 and is a division of Digital Barn Ltd. Est in 2003. Family run and operated for over 15 years.

Who makes your flies?

We do! All flies sold on our site are manufactured by our exclusive team of fly tiers. We manufacture fishing flies in a number of countries including many made here in the USA and Canada . All our flies are hand crafted and equal in quality to any fly you would find in your local fly store.

Why are your fly prices so low?

Buying direct from the manufacturer has many advantages for you. Most of the flies on our site are priced at close to wholesale, cutting out two levels of distribution ending up in your fly box for less $.

I HAVEN'T RECIEVED MY SHIPMENT WHAT CAN I DO?

First of all contact us so that we can check the status. If you upgraded to an expedited shipping method tHen we will track your order. On some occasions orders may be held if your shipping address does not match what your credit card provider has on file. If you think this might be the case, then check your emails to see if you have had communication from our accounts department asking you to provide additional information.

Orders can also be help in Customs, if this is the case it is outside our control, and you will have to allow time for clearance.

SOME OF MY FLIES LOOK SLIGHTLY DIFFERENT TO YOUR WEBSITE PHOTOS?

As a volume manufacturer of fishing flies, each batch of fur, feathers and materials can vary slightly. Dying can also vary slightly between each batch. Natural materials like Elk Hair, Feathers, Fur and Rabbit skin etc. are likely to vary with every batch, so you will always find subtle variations in texture and color. We try our best to match our images as closely as possible, but there may be a slight difference when our flies are hand-made from different batches of natural materials. This is the same for all major fishing fly manufacturers

WHY DID I RECIEVE DIFFERENT FLIES TO THE ONES I ORDERED?

We provide an option at checkout for you to decide if you would like us to provide a close alternative for any fly that is temporarily out of stock. If you received something close but different to what you ordered this is a close alternative. There is also an option for you to inform us not to include close alternatives

DO YOU MAKE CUSTOM FLIES?

Yes, we can make most custom flies. Lead-times would be approximately 4 weeks and we would require you to order no less than 3 dozen flies per hook size in each pattern. Payment for all custom fly orders would be up front.

DO YOU SELL TO FLY SHOPS & OUTFITTERS?

Yes, we currently manufacture flies for many well known fly stores, if you would like us to set you up as an authorised Reseller, Guide or Outfitter then just drop us an email with all your details.

Ask a ReelFlies™ Crew Member a Question

Our team of fellow fly fishermen and women are here to help. All of our crew are avid fly fishers and spend many days on the water. If you have any questions about which flies to choose for your next trip then do not hesitate to ask.

2000DIFFERENT PATTERNS
10000HAPPY CUSTOMERS
10YEARS OF PRODUCTION
5000ANSWERED QUESTIONS